Effective Date: July 31, 2026
Last Updated: July 31, 2026
Raquel Reyna Lyon operates Divine Nutrition as a California sole proprietorship. This Policy applies to products and services offered through ZoCode, Raquel & Davidian, AwakeShift, Foxy5D, Human Design Upgrade, and other brands and offerings identified in this Policy.
This Policy is incorporated into the ZoCode Terms of Service. Product-specific terms, order forms, and signed enrollment agreements may supplement this Policy. Nonwaivable rights under applicable law remain in effect.
1. Review Before Purchase
Please review the product description, format, compatibility requirements, access period, schedule, recurring terms, payment-plan terms, and this Policy before purchasing.
Digital Purchase Notice: Because access to digital content is generally provided immediately after purchase, all digital sales are final. Digital products are non-returnable and non-refundable once delivery or access begins, except where required by applicable law or expressly stated in writing.
2. Digital Products and Immediate Access
Digital products may include:
Ebooks, workbooks, guides, downloads, templates, audio, video, recordings, and course materials.
ZOË and other assessment access, reports, and reflective resources.
Human Design materials, readings, reports, and educational products.
Applications, interactive tools, private links, and Lovable-powered experiences.
Membership content, class replays, communities, and digital bonuses.
Delivery or access begins when a download link, file, access code, account permission, report, recording, private link, application access, ChatGPT access instruction, or comparable electronic delivery is supplied or made available.
After delivery or access begins, a change of mind, failure to use the product, dissatisfaction with a subjective interpretation, lack of resonance with an assessment result, or inability to complete the material does not create a right to a refund.
3. Technical Problems, Duplicate Charges, and Non-Delivery
If you experience a technical access problem, contact [email protected] promptly with the order email, order number, product name, and a description of the issue. We will make a reasonable effort to restore access, provide a replacement file or link, offer technical instructions, or provide another appropriate remedy.
We will review in good faith:
Verified duplicate charges.
Unauthorized transactions reported promptly.
A confirmed failure to deliver the purchased product or access.
A file that is materially corrupted and cannot reasonably be replaced.
An order that we cancel before delivery.
A refund is not required where the issue results from an unsupported device, outdated software, lost credentials, failure to follow access instructions, a third-party account restriction, or a temporary platform outage, although we may provide reasonable support.
4. ZOË and Third-Party Platform Access
ZOË operates within ChatGPT. The purchase may provide instructions, eligibility, access, or related ZoCode materials, but Divine Nutrition does not control OpenAI's account requirements, platform availability, model behavior, data practices, or technical decisions.
A temporary ChatGPT outage or a participant's loss of access to their OpenAI account does not automatically create a refund right. We will consider a reasonable substitute or remedy if the purchased ZoCode access cannot be provided for an extended period because the delivery method becomes unavailable.
Do not use ChatGPT's Share feature for a private assessment conversation unless you understand that anyone with access to the shared link may be able to view the included conversation.
5. European and United Kingdom Digital-Content Rights
The Services are primarily directed to the United States and are not intentionally marketed to the European Economic Area or United Kingdom. If mandatory digital-content withdrawal rights apply to a purchase, those rights control.
Where permitted, a buyer who requests immediate digital delivery before the end of a statutory withdrawal period may be required to provide express consent to immediate performance and acknowledge that the right of withdrawal may be lost once delivery begins.
6. Monthly Memberships
Monthly memberships renew automatically at the disclosed rate until cancelled.
You may cancel a Skool membership through the cancellation controls in your Skool account. You may also request cancellation by emailing [email protected] or [email protected]. For a membership offered through another platform, use the self-service cancellation method or other online method provided for that membership.
Cancellation becomes effective at the end of the current paid billing period. Eligible access continues through that date unless suspended for nonpayment or a policy violation.
No partial-month or partial-term refund or credit is provided. Cancelling prevents the next renewal charge but does not reverse a charge already properly incurred, except where required by law.
7. Fixed-Price Payment Plans
A fixed-price payment plan divides one total purchase price into scheduled installments. It is not a cancel-anytime monthly membership.
Selecting a payment plan is a commitment to pay the full purchase price unless the offer or signed agreement expressly says otherwise. Stopping participation, missing sessions, declining to access materials, or requesting cancellation does not eliminate remaining installments.
If a payment fails, we or the processor may retry the authorized payment method and provide notice. You have seven calendar days after notice to bring the account current or contact us. Access to materials, memberships, communities, sessions, classes, or programs may be suspended while payment remains overdue.
If the account remains overdue for fourteen calendar days, we may cancel or postpone pending Services, restrict access, and pursue all lawful remedies to recover amounts properly due. Suspension or termination of access does not waive the payment obligation.
We may use internal collection efforts, a qualified third-party collection agency, legal counsel, or an appropriate civil claim. Collection costs, court costs, or attorneys' fees will be sought only where allowed by law, an enforceable agreement, or court order. No late fee will be charged unless disclosed before purchase and legally permitted.
8. Deposits
Deposits are non-refundable because they may reserve capacity, calendar time, enrollment, or preparation resources.
If Divine Nutrition cancels the Service and does not provide an agreed substitute, rescheduling option, credit, or comparable remedy, the deposit will be refunded or handled as required by law.
Failure to make remaining payments or complete enrollment may result in loss of the reserved place and deposit.
9. Individual Appointments
An individual appointment may be rescheduled with at least 24 hours' notice, subject to availability.
Missed appointments and cancellations made less than 24 hours before the scheduled start time are non-refundable and may be treated as used. Late arrival does not ordinarily extend the scheduled end time.
We may make a reasonable exception for an emergency at our discretion. If Raquel or Davidian cancels, we will offer rescheduling, credit, or another appropriate remedy.
10. Live Group Classes and Programs
If Raquel or Davidian cancels a live group class because of an emergency, planned time off, or another scheduling need, advance notice will be provided when reasonably possible. We will ordinarily schedule a make-up class and may provide bonus materials or another meaningful substitute.
If a participant misses or cancels attendance at a group class, the participant may watch a replay when included and available. A participant's absence does not require a refund, private make-up session, or rescheduling of the group event.
Program purchases may include immediate digital materials, recordings, community access, reserved capacity, and other components. A program's specific order form or enrollment agreement may provide additional cancellation terms.
11. Coaching, Mentoring, Human Design, and Transformational Services
Personal insight, subjective resonance, satisfaction, and results vary. A difference in interpretation, an unexpected reflective result, a decision not to continue, or a lack of a desired outcome does not by itself establish non-delivery or create a refund right.
Where an offer includes a specified number of individual sessions, unused sessions expire only as stated in the offer or enrollment agreement. Refunds for unused sessions are not provided after a non-refundable package has begun unless required by law or expressly agreed in writing.
12. Physical Merchandise
If physical merchandise is offered, product-specific return terms disclosed on the product page or at checkout control.
Unless a different policy is clearly disclosed before purchase, an eligible physical item may be returned within 14 days after delivery if it is unused, unworn, unwashed, undamaged, and in its original condition and packaging.
Before returning an item, email [email protected] for authorization and instructions. Unauthorized returns may be refused. The customer is responsible for return shipping unless the item was damaged, defective, or incorrect when delivered.
Original shipping charges are non-refundable except where required by law or where the return is caused by our error. Personalized, customized, perishable, hygiene-sensitive, opened consumable, final-sale, and bundled digital items are not returnable unless defective or otherwise required by law.
Report damaged, defective, or incorrect merchandise within seven days after delivery and include reasonable documentation. Approved refunds are issued after inspection through the original payment method when reasonably possible.
13. Order Cancellations
A digital order cannot be cancelled after delivery or access begins.
A physical order may be cancelled before fulfillment if the cancellation request is received and processed in time. Once shipped, the physical return provisions apply.
We may cancel an order because of pricing error, suspected fraud, product unavailability, platform error, policy violation, or another legitimate reason. If we cancel a paid order before delivery and no substitute is accepted, we will issue a refund.
14. Chargebacks and Payment Disputes
Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue. This request does not limit any lawful billing-dispute right.
Knowingly filing a false or misleading chargeback, claiming non-delivery after access was used, or using chargeback procedures to avoid an agreed payment-plan obligation may result in suspension of access and lawful collection or legal action.
15. Processing Approved Refunds
An approved refund will ordinarily be returned through the original payment method. Processing times depend on the payment processor and financial institution. We cannot control when a bank posts the credit.
A refund does not grant permission to retain, share, reproduce, or use protected digital content. Access may be terminated and downloaded copies must be deleted when a refund is issued, unless law provides otherwise.
16. Required Checkout Acknowledgment
For immediately delivered digital content, we recommend the following required, unchecked checkout acknowledgment:
I understand that this purchase provides immediate access to digital content and that all digital sales are final and non-refundable once delivery or access begins, except where required by applicable law. I agree to the Refund Policy and Terms of Service.
For a fixed-price payment plan, a separate acknowledgment should state:
I understand that this payment plan divides a fixed purchase price into scheduled installments and is not a cancel-anytime subscription. I agree to pay all scheduled installments even if I discontinue participation or stop accessing the materials, except where otherwise stated in the enrollment agreement or required by law.
17. Contact
Questions and requests under this Policy may be sent to:
Email: [email protected]
Mail:
Divine Nutrition
17595 Harvard Avenue, Suite C-2590
Irvine, California 92614
United States
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